At WAY OF THE RAIL, we understand that privacy is really important. So, we have prepared this Privacy Policy to fill you in on how we collect your personal information, what we do with it, and how you can find out more about our privacy philosophy and the information we gather.

What Information do we Collect and Why do we Collect it?

Depending on the situation, we may ask you for some Personal Information, such as your name, address, email address, and your phone number. These requests are made only when absolutely necessary. For example, if you purchase WAY OF THE RAIL products or services, we will need your credit card details and other identifying information in order to process your orders or provide customer service.

In some situations, your information is not necessary at all. There may be times, for example, when you may wish to interact with us anonymously or by using a pseudonym. That’s fine, but there are a few reasons why collecting anyone’s information is unavoidable. These are in order to:

obtain, respond to and manage feedback from travellers
process purchases and provide technical support
contact travellers with information and updates (like news, offers, promotions and special events) but only with prior permission. Please note, our information and updates may also include information from our partners

What Steps Are Taken To Keep Personal Information Secure?

Attaining your Personal Information securely – and maintaining its security – is as important to us as it is to you. To accomplish this, we take great care to ensure your information is taken from your device to our servers in a secure transmission. Any Personal Information collected is stored in secure operating environments that are not available to the public. As part of our commitment to information security, we sometimes request proof of identity before disclosing your Personal Information – even to you.

Complaints, comments or corrections?

While there are some exceptions, you are perfectly within your rights to seek access to the personal information WAY OF THE RAIL holds about you. It is possible to access and correct information taken for some WAY OF THE RAIL services – for example, access your registration in order to update your details online. To access, correct, or update your personal information contained elsewhere, please email us or write to our offices at 4498-349 West Georgia Street Vancouver, BC V6B 1Z8 CANADA.

Also, if you have any questions relating to this subject, please feel free to contact us. We’d be glad to help you in any way we can.

Online Newsletter

We can understand why you may be concerned that, when signing up to our newsletter, you’ll be inundated with spam. But there is no need to worry.

When you subscribe to the WAY OF THE RAIL, your contact details stay with us only. We never share it with or sell it on to any party with an interest in using it for marketing purposes. However, we may have to disclose it to contractors working on our newsletter service, or amongst companies within the WAY OF THE RAIL group. But rest assured that in both cases, your information is treated with the utmost respect.

Remember, you can manage your subscription through our newsletters page whenever you like, where you can update your email address. You are also free to unsubscribe at any time.

If you still have concerns about how we deal with your personal information, or would simply like to find out more about it, read our full privacy policy or contact us with any questions.

Online Shop

We know that for all the convenience online shopping offers, it still has its own set of risks. Wherever you share personal or financial details, you need to know that the information you provide is completely secure. At WAY OF THE RAIL, we make every effort to ensure that is the case.

When purchasing an item from WAY OF THE RAIL’s online shop, you will be asked to provide personal information’. This is necessary for a number of reasons:

to allow us to process your purchase fully
to provide an address to send your purchases to
to allow us to contact you should there be any problems
to send further information about WAY OF THE RAIL should you request it

Please note we are required to disclose your information to partners who help us provide our online shop services, such as credit card payment processing companies. But other than that, your contact details stay with us. We never share it with or sell it on to any party with an interest in using it for marketing purposes.

And while we may have to disclose it to contractors working on our newsletter service, or amongst companies within the WAY OF THE RAIL group, we can assure you that your personal information is safe and secure at all times.